80% of Globe customers prefer e-billing

ABOUT 80 percent of Globe Telecom’s postpaid mobile customers are already on e-billing or paperless delivery mode, in step with the company’s sustainability practice to help protect the environment and improve customer experience.

The company’s push for e-billing was prompted by numerous customer concerns about delays in delivery of monthly billing statements.

Delays in the delivery of bill statements were mostly due to incomplete or changes in customer address, absence of a person to receive the bill, inclement weather, or difficulty of the courier service to deliver in far-flung areas. (PR)